{"id":441,"date":"2025-02-07T10:56:30","date_gmt":"2025-02-07T10:56:30","guid":{"rendered":"http:\/\/contentguru.builtbytoast.uk\/?page_id=441"},"modified":"2025-08-21T14:09:05","modified_gmt":"2025-08-21T14:09:05","slug":"resources","status":"publish","type":"page","link":"https:\/\/healthandcare.contentguru.com\/en-gb\/resources\/","title":{"rendered":"Resources"},"content":{"rendered":"\n\n
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Resources<\/h1>\n

Keeping you up to date with the latest advances in the industry, product releases, case studies and more<\/p>\n

Book a Demo<\/a><\/p>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Filter by<\/h4>\n
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Blogs<\/div>\n
1<\/div>\n <\/div>\n
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8<\/div>\n <\/div>\n
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News<\/div>\n
12<\/div>\n <\/div>\n
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Whitepapers<\/div>\n
4<\/div>\n <\/div>\n <\/div>\n \n
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Topic<\/h4>\n
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AI-Powered Knowledge Management<\/div>\n
2<\/div>\n <\/div>\n
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1<\/div>\n <\/div>\n
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1<\/div>\n <\/div>\n
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Custom Integrations & Solutions<\/div>\n
4<\/div>\n <\/div>\n
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4<\/div>\n <\/div>\n
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Drive Digital Transformation<\/div>\n
9<\/div>\n <\/div>\n
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1<\/div>\n <\/div>\n
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Outsourcing<\/div>\n
2<\/div>\n <\/div>\n <\/div>\n <\/div>\n
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Blogs<\/div>\n

The Future of NHS Tech Lies in Data Orchestration<\/h3>\n

In a digital-first world, citizens expect government services to be as responsive and seamless as their favourite consumer apps. But many agencies still rely on fragmented contact center systems, some cloud, some on-prem, and often stitched together from multiple vendors.<\/p>\n<\/div>\n

October 13, 2025<\/div>\n\n<\/a> \n
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Whitepapers<\/div>\n

Leading Healthcare Transformation: Why the NHS Needs Bold Cloud Commissioning<\/h3>\n

Cloud adoption was at the core of NHS England\u2019s digital transformation strategy. Cloud technologies provide unprecedented levels
\nof flexibility and innovation. They\u2019re independent of physical hardware, so can scale, update, integrate, and transform at the click of
\na button.<\/p>\n<\/div>\n

October 13, 2025<\/div>\n\n<\/a> \n
\n \"\" <\/div>\n
Customer Success Stories<\/div>\n

Serco<\/h3>\n

Serco employees 50,000 people across 35 countries, with a revenue of over $7 billion. It provides business process outsourcing.<\/p>\n<\/div>\n

May 13, 2025<\/div>\n\n<\/a> \n
\n \"picture <\/div>\n
News<\/div>\n

Content Guru and NHS England, London Region Shortlisted for the 2025 HSJ Partnership Awards<\/h3>\n

Content Guru and NHS England, London Region are delighted to announce they have been shortlisted for Best Technology Partnership of the Year at the HSJ Partnership Awards, recognizing an outstanding dedication to improving healthcare and effective collaboration with the NHS.<\/p>\n<\/div>\n

December 16, 2024<\/div>\n\n<\/a> \n
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News<\/div>\n

Content Guru and NHS England, London Region Receive \u201cHighly Commended\u201d for Healthcare Sector Project of the Year at 2024 UK IT Industry Awards<\/h3>\n

The recognition highlights the success of the NHS 111 Patient Relationship Manager (PRM), a cutting-edge, cloud-based platform integrated with the national 111 telephony service. This solution, handling over 3 million calls annually, exemplifies the power of innovation in driving efficiency and improving care delivery across London\u2019s Urgent and Emergency Care (UEC) services.<\/p>\n<\/div>\n

November 21, 2024<\/div>\n\n<\/a> \n
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Whitepapers<\/div>\n

The Patient Revolution: How Customer Experience is Transforming Healthcare<\/h3>\n

As a healthcare organization, your priority is providing the highest possible quality of care to the greatest number of people. You need solutions that make that possible, and these involve applying technology to traditionally analog processes to dramatically increase efficiency. <\/p>\n<\/div>\n

April 11, 2024<\/div>\n\n<\/a> \n
\n \"\" <\/div>\n
News<\/div>\n

UK Police Forces Utilize Content Guru\u2019s storm\u00ae Emergency Services Platform to Set the Standard in Latest Police 999 Performance Report<\/h3>\n

Following multiple customer wins and new projects with existing customers throughout the past year, Content Guru\u2019s storm Emergency Services Platform (ESP) is supporting an accelerating volume of critical interactions. <\/p>\n<\/div>\n

April 9, 2024<\/div>\n\n<\/a> \n
\n \"\" <\/div>\n
Whitepapers<\/div>\n

The Future of Healthcare: The \u2018Virtual Ward\u2019 and Integrated Patient Communications<\/h3>\n

The nature of healthcare is changing. Healthcare providers are under increasing pressure to deliver a higher quality of healthcare to a growing number of people. The future of effective care requires a new approach. <\/p>\n<\/div>\n

March 28, 2024<\/div>\n\n<\/a> \n
\n \"\" <\/div>\n
Whitepapers<\/div>\n

Integrated Care – Familiar Strangers? Improving efficiency and patient experience with integration technology.<\/h3>\n

Read Content Guru’s whitepaper, and learn how the cloud contact center improves patient experience.<\/p>\n<\/div>\n

August 26, 2023<\/div>\n\n<\/a> \n
\n \"picture <\/div>\n
News<\/div>\n

Content Guru Achieves FedRAMP \u201cIn Process\u201d Designation at the High Impact Level<\/h3>\n

Content Guru, one of the world\u2019s largest vendors of cloud contact center and Customer Experience (CX) technology, has today announced it has received the United States Federal Risk and Authorization Management Program\u2019s (FedRAMP) In Process designation at the High Impact Level for its storm\u00ae cloud contact center solution.<\/p>\n<\/div>\n

August 2, 2023<\/div>\n\n<\/a> \n
\n \"\" <\/div>\n
News<\/div>\n

Content Guru Team \u201cWear it Pink\u201d for Breast Cancer<\/h3>\n

Content Guru team members recently showed their support for Breast Cancer Now\u2019s Breast Cancer Awareness \u201cWear it Pink\u201d Day at Radius Court. <\/p>\n<\/div>\n

July 11, 2023<\/div>\n\n<\/a> \n
\n \"\" <\/div>\n
News<\/div>\n

Content Guru and Sheffield City Council Recognized at Computing\u2019s Digital Technology Leaders Awards 2023<\/h3>\n

Content Guru and Sheffield City Council have together been shortlisted for the \u2018Best Innovation in Customer Service\u2019 category at the European Contact Centre & Customer Service Awards (ECCCSAs) 2023. <\/p>\n<\/div>\n

July 10, 2023<\/div>\n\n<\/a> <\/div>\n\n
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