{"id":1605,"date":"2022-06-17T11:12:20","date_gmt":"2022-06-17T11:12:20","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&p=1605"},"modified":"2025-02-27T16:24:47","modified_gmt":"2025-02-27T16:24:47","slug":"nhs-111-london","status":"publish","type":"resource","link":"https:\/\/healthandcare.contentguru.com\/en-gb\/resources\/customer-success-stories\/nhs-111-london\/","title":{"rendered":"NHS 111 London"},"content":{"rendered":"\n\n
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Customer Success Stories<\/div>\n

NHS 111 London<\/h1>\n
Published: June 17th 2022<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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About<\/h4>\n

NHS 111 is a service that provides urgent medical advice and treatment, 24 hours a day, 7 days a week. 111 makes it easier and quicker for patients to get the right advice or treatment they need, be that for their physical or mental health.<\/p>\n

Content Guru assisted NHS 111 London by helping develop the Patient Relationship Management (PRM) solution, securely integrating distinct medical and care information systems to automatically decide (based on factors such as frequency of repeat calling or medical history) how best to route interactions. This has led to significant improvements in patient experience, by enabling a more direct routing to the most appropriate medical personnel.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u201cstorm\u00ae<\/sub><\/strong>\u00a0delivers an amazing set of capabilities, which have transformed the way NHS 111 operates in London. We\u2019re really excited to implement further capabilities through\u00a0storm\u00a0<\/strong>as we go forward, and it will be instrumental in realizing our digitalization objectives.<\/p>\n

Most importantly, however, is that we\u2019re able to substantially improve the experience of Londoners calling NHS 111 and the outcomes of our patients, ensuring that they get through to the care and support they need, when they need it, first time.\u201d<\/p>\n<\/div>\n

NHS London SHA<\/div>\n
Head of Service Redesign & Innovation (Integrated Urgent Care)<\/div>\n <\/div>\n <\/div>\n\n
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Download the Full Case Study<\/h3>\n
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Fill out a few details and receive a flyer detailing how NHS 111 London:\u00a0<\/article>\n<\/div>\n<\/div>\n
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  • Had their storm<\/strong> solution deployed within 2 months<\/strong>.<\/li>\n
  • Provides more accurate diagnoses, reducing the need for ambulance conveyance by 50%<\/strong>.<\/li>\n
  • Connects patients to the best available outcome, making a first contact resolution 5 times more likely.<\/strong><\/li>\n<\/ul>\n<\/div>\n

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