{"id":1826,"date":"2022-06-17T11:18:01","date_gmt":"2022-06-17T11:18:01","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&p=1826"},"modified":"2025-02-27T16:24:10","modified_gmt":"2025-02-27T16:24:10","slug":"nec-software-solutions","status":"publish","type":"resource","link":"https:\/\/healthandcare.contentguru.com\/en-gb\/resources\/customer-success-stories\/nec-software-solutions\/","title":{"rendered":"NEC Software Solutions"},"content":{"rendered":"\n\n
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Customer Success Stories<\/div>\n

NEC Software Solutions<\/h1>\n
Published: June 17th 2022<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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About<\/h4>\n

NEC Software Services has worked with the public sector since 1969, providing software and outsourcing services to government agencies, local authorities, housing providers, the police and emergency services, hospitals, transport providers, and utilities. NEC\u2019s services are used by a range of government departments and over 400 local authorities, by every police force and in every NHS hospital in the UK, and by social housing providers both in the UK and internationally.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u201cWhen we came to look for a replacement solution to our service desk contact center in Wynyard, our requirements were complex, reflecting the multiple simultaneous targets we needed to meet. We were immediately impressed by\u00a0storm<\/strong>\u2019s reporting functions and intuitive service builder, which enabled us to hit these targets while connecting and improving our range of services to
\nan unprecedented degree.<\/p>\n

We were so pleased with the advanced functionalities and painless transition that\u00a0storm\u00a0offered us that we now use it for three of our own contact centers, as well as in multiple embedded locations across the country. On top of this, it is an integral part of the portfolio of products we offer to the public sector nationwide.<\/p>\n

Councils require us to deliver a wide range of cutting-edge technology within a very tight budget and timescale. Thanks to\u00a0storm<\/strong>\u2019s modular, pay-as-you-go approach, we are able to deliver market leading technologies to organizations on a timescale to suit all budgets, while the new service builder helps us to deliver projects at an unrivalled speed.<\/p>\n

With each new successful deployment, we find a new use for\u00a0storm<\/strong>, and as Content Guru adapts to stay ahead of the market we\u2019re excited to see what the future holds both for Content Guru and for NEC.\u201d<\/p>\n<\/div>\n

NEC<\/div>\n
IT Manager<\/div>\n <\/div>\n <\/div>\n\n
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Download the Full Case Study<\/h3>\n
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Fill out a few details and receive a flyer detailing how NEC:\u00a0<\/article>\n<\/div>\n<\/div>\n
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  • Seamlessly transitioned from their former solution, without disruption.<\/li>\n
  • Gains powerful insights into their CX with real-time reporting.<\/li>\n
  • Lets their agents work from home without any loss of quality.<\/li>\n<\/ul>\n<\/div>\n

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