{"id":1857,"date":"2022-10-11T16:41:59","date_gmt":"2022-10-11T16:41:59","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=1857"},"modified":"2025-05-08T11:06:28","modified_gmt":"2025-05-08T11:06:28","slug":"sheffield-city-council","status":"publish","type":"resource","link":"https:\/\/healthandcare.contentguru.com\/en-gb\/resources\/customer-success-stories\/sheffield-city-council\/","title":{"rendered":"Sheffield City Council"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Customer Success Stories<\/div>\n                                <h1>Sheffield City Council<\/h1>\n                <div class=\"publish-date\">Published: October 11th 2022<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <h4 style=\"text-align: center\">About<\/h4>\n<p style=\"text-align: center\">Sheffield is home to over 575,000 residents, with its City Council ranking as one of the largest in the UK. Sheffield needed a contact center solution which could facilitate the breadth and depth of services the Council provides, while enabling a great service which would improve relationships with communities, city wide.<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-quote-slider toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"quote-slider-area\">\n\n                    <div class=\"quote-background-image\" style=\"background-image:url('https:\/\/healthandcare.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/02\/c4dcf3a9e4b519d13241b7c103ff462b.jpg')\"><\/div>\n        \n        <div class=\"container\">\n\n            <div class=\"quote-slider\">\n                                    <div class=\"quote\">\n                        <div class=\"quote-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"280\" height=\"220\" src=\"https:\/\/healthandcare.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2022\/10\/sheffield_city_council_logo_white.png\" class=\"attachment-full size-full\" alt=\"\" \/><\/div>\n                        <div class=\"quote-content\"><p>\u201cSince partnering with Content Guru, we have been able to form a direct relationship with a business critical supplier who always offer innovation and are rapid to respond to our needs. <strong>storm<sub>\u00ae<\/sub><\/strong> has enabled us to transform the customer experience we deliver and allowed us to roll out services quickly and in an agile manner in our response to the Covid-19 pandemic.\u201d<\/p>\n<\/div>\n                        <div class=\"quote-author\">Sheffield City Council<\/div>\n                        <div class=\"quote-author-position\">Operational Manager<\/div>\n                    <\/div>\n                            <\/div>\n\n            <div class=\"quote-slider-controls\"><\/div>\n\n        <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h3>Download the Full Case Study<\/h3>\n<div class=\"col-span-1 md:flex md:items-center\">\n<div class=\"flex flex-col space-y-4\">\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">Fill out a few details and receive a flyer detailing how Sheffield City Council:\u00a0<\/article>\n<\/div>\n<\/div>\n<div class=\"col-span-1 md:flex md:items-center\">\n<ul>\n<li>Automates <strong>over 60% of calls<\/strong> with Natural Language Processing.<\/li>\n<li>Allowed <strong>100% of employees<\/strong> to work flexibly.<\/li>\n<li>Shifted <strong>11,000 calls<\/strong> away from the contact center and toward automated self-service.<\/li>\n<\/ul>\n<\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1388 aligncenter\" src=\"https:\/\/healthandcare.contentguru.com\/en-gb\/wp-content\/uploads\/sites\/2\/2025\/02\/sheffield-city-council-logo.png\" alt=\"\" width=\"300\" height=\"236\" \/><\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p><script src=\"\/\/insight.contentguru.com\/js\/forms2\/js\/forms2.min.js\"><\/script> <\/p>\n<form id=\"mktoForm_1038\"><\/form>\n<p> <script>MktoForms2.loadForm(\"\/\/insight.contentguru.com\", \"874-YTK-209\", 1038);<\/script><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>This is the text that will show on the preview card for blogs. Please use an appropriate text for the page.<\/p>\n","protected":false},"featured_media":224,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[52],"resource_topic":[44,45],"resource_type":[13],"resource_folder":[74],"class_list":["post-1857","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-government","resource_topic-drive-digital-transformation","resource_topic-move-to-the-cloud","resource_type-customer-success-stories"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sheffield City Council - English - UK<\/title>\n<meta name=\"description\" content=\"Sheffield is home to over 575,000 residents, with its City Council ranking as one of the largest in the UK. 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