{"id":2590,"date":"2023-07-07T17:38:32","date_gmt":"2023-07-07T17:38:32","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=2590"},"modified":"2025-02-18T17:40:00","modified_gmt":"2025-02-18T17:40:00","slug":"new-local-government-contract-wins-see-content-guru-s-storm-platform-support-over-6m-uk-citizens","status":"publish","type":"resource","link":"https:\/\/healthandcare.contentguru.com\/en-gb\/resources\/news\/new-local-government-contract-wins-see-content-guru-s-storm-platform-support-over-6m-uk-citizens\/","title":{"rendered":"New Local Government Contract Wins See Content Guru\u2019s storm Platform Support Over 6M UK Citizens"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">News<\/div>\n                                <h1>New Local Government Contract Wins See Content Guru\u2019s storm Platform Support Over 6M UK Citizens<\/h1>\n                <div class=\"publish-date\">Published: July 7th 2023<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p data-pm-slice=\"1 1 []\">Content Guru, Europe\u2019s leading cloud contact centre and customer experience (CX) technology provider, has today announced its growing momentum within local government. In the first half of 2023, Content Guru increased the number of councils in its customer base to cover an additional 2.5 million UK citizens, who can all look forward to a new level of resident experience. The increase means 10% of the UK population is supported through its <strong>storm<span class=\"ProseMirror__styled\" title=\"superscript\" data-mark-styled-class=\"superscript\"><sub>\u00ae<\/sub><\/span><\/strong> platform when interacting with local authorities as they modernise and improve citizen services.<\/p>\n<p>Among Content Guru\u2019s expanding customer base are Sheffield City Council, Southampton City Council and Portsmouth City Council; all of whom are increasing their digital innovation and communications. Strong growth has been driven by demand from citizens that are looking for highly accessible, omni-channel services. As a result, local authorities look to migrate from legacy to cloud-based systems that support social, digital and self-service channels as well as reliability, scalability and a number of integrations.<\/p>\n<p>Meeting compliance regulations is vitally important for local authorities and <strong>storm<\/strong> allows providers to meet the standards, such as PCI compliance, GDPR and WCAG 2.1 through its extensive accreditations. As a result, providers can be safe in the knowledge they are fully compliant in a range of areas including hosting citizen data, taking payments, and are meeting the accessibility requirements so that all citizens are catered for.<\/p>\n<p>Content Guru\u2019s work with Sheffield City Council was recently recognised at the Digital Technology Leaders Awards 2023. Sheffield City Council and Content Guru were cited as having implemented the \u2018Best Public Sector Digital Project\u2019 and picked up the award for which recognised the innovative rent collection service which is delivered through <strong>storm<\/strong>.<\/p>\n<blockquote><p>\u201cIn today\u2019s digitised world, citizens demand highly accessible and seamless interactions across all sectors, and local government providers are responding to meet expectations,\u201d explained Martin Taylor, Co-Founder and Deputy CEO at Content Guru. \u201cHistorically, local government providers have been unable to offer digital, social and self-service interactions, but due to functionality of cloud-based Contact Centre as a Service (CCaaS) platforms such as <strong>storm<\/strong>, this is now a reality. Making engagements easy for both providers and citizens alike, whilst also covering critical compliance regulations, is key for improving experiences and we are looking forward to continuing support in this sector.\u201d<\/p><\/blockquote>\n<p><strong>About Content Guru<\/strong><\/p>\n<p>Content Guru helps organisations achieve outstanding customer experience. Its cloud-based solution, <strong>storm<sub>\u00ae<\/sub>,<\/strong> ensures that customers\u2019 requests and issues are quickly and accurately resolved \u2013 simply put, engagement made easy. <strong>storm <\/strong>cloud services are used by over 1000 large-enterprise and public-sector organisations in over 50 countries, and trusted for mission-critical applications by major organisations, such as AXA, the NHS, Rakuten Communications and US Government.<\/p>\n<p>For more information, visit: <a href=\"https:\/\/healthandcare.contentguru.com\/\" target=\"_self\" rel=\"noopener noreferrer nofollow\">https:\/\/healthandcare.contentguru.com\/<\/a><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>In the first half of 2023, Content Guru increased the number of councils in its customer base to cover an additional 2.5 million UK citizens, a growth of over 70%. <\/p>\n","protected":false},"featured_media":1502,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[],"resource_type":[47],"resource_folder":[75],"class_list":["post-2590","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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