{"id":2621,"date":"2024-04-09T17:48:17","date_gmt":"2024-04-09T17:48:17","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=2621"},"modified":"2025-02-18T17:49:25","modified_gmt":"2025-02-18T17:49:25","slug":"uk-police-forces-utilize-content-guru-s-storm-emergency-services-platform-to-set-the-standard-in-latest-police-999-performance-report","status":"publish","type":"resource","link":"https:\/\/healthandcare.contentguru.com\/en-gb\/resources\/news\/uk-police-forces-utilize-content-guru-s-storm-emergency-services-platform-to-set-the-standard-in-latest-police-999-performance-report\/","title":{"rendered":"UK Police Forces Utilize Content Guru\u2019s storm\u00ae Emergency Services Platform to Set the Standard in Latest Police 999 Performance Report"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">News<\/div>\n                                <h1>UK Police Forces Utilize Content Guru\u2019s storm\u00ae Emergency Services Platform to Set the Standard in Latest Police 999 Performance Report<\/h1>\n                <div class=\"publish-date\">Published: April 9th 2024<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p data-pm-slice=\"1 1 []\">Content Guru, Europe\u2019s leading cloud contact center and customer experience technology provider, has today demonstrated its growing momentum within the UK emergency services sector. Following multiple customer wins and new projects with existing customers throughout the past year, Content Guru\u2019s <strong>storm<span class=\"ProseMirror__styled\" title=\"superscript\" data-mark-styled-class=\"superscript\"><sup><sub>\u00ae<\/sub><\/sup><\/span><\/strong> Emergency Services Platform (ESP) is supporting an accelerating volume of critical interactions.<\/p>\n<p><strong>storm\u00a0<\/strong>ESP is the only cloud contact management platform trusted by blue-light providers and is making a significant impact on police forces seeking to conform with stringent sector regulations, aimed at improving the handling of 999\/112 emergency calls. In the past year Content Guru, working alongside integration partners, has been awarded key contracts with two of the largest forces in the south east and a national special police force. They join the UK\u2019s second-largest force in leveraging the benefits of <strong>storm<\/strong> ESP.<\/p>\n<p>The two forces that deployed <strong>storm <\/strong>ESP in October 2023 have experienced a tangible impact, which was highlighted in the latest UK-wide <a href=\"https:\/\/www.police.uk\/pu\/your-area\/surrey-police\/performance\/999-performance-data\/?tc=WKMH\" target=\"_self\" rel=\"noopener noreferrer nofollow\"><strong>Police 999 Performance Report<\/strong><\/a>. The report, which is updated monthly, analyses the time taken to answer 999 calls, and placed one force at the top of the rankings with 95.4% of calls answered within 10 seconds in February 2024, and the other followed closely in second place with 94.3% of calls answered within the target timeframe. The report also revealed that on average the force that topped the rankings answered calls in under six seconds in February 2024, compared with 16.54 seconds in October 2023. Meanwhile, the force in second place answered calls in an average of 7.44 seconds, compared to 13.05 seconds in October, with its use of<strong> storm<\/strong> ESP a major contributing factor.<\/p>\n<p data-pm-slice=\"1 1 []\">In addition to providing greater functionality and guaranteed availability in excess of 99.999%, <strong>storm<\/strong> ESP meets police data sovereignty requirements, with all created data being processed and stored in the UK. Forces also benefit from a dedicated 24x7x365 Secure Operations Centre and are able to unlock an increased number of communication channels, such as email, video, email, and social media, allowing forces to supplement traditional voice communications and meet today\u2019s public expectations. Furthermore, <strong>storm<\/strong> ESP provides a solid foundation for future planned AI developments. All police forces in the UK also use <strong>storm <\/strong>ESP as part of the Home Office\u2019s National Casualty Bureau Service, which provides a single point of contact during major disasters and other critical situations.<\/p>\n<p>\u201cTo meet modern regulatory and citizen demands, forces require solutions that grow with them and adapt quickly to changes\u201d<strong> explained Martin Taylor, Co-Founder and Deputy CEO at Content Guru<\/strong>. \u201cForces using<strong> storm <\/strong>ESP have seen an immediate positive impact, with the platform supporting a dramatic reduction in call wait times. As well as delivering the ability to provide highly reliable, scalable, always-on communications <strong>storm<\/strong> ESP allows citizens to contact police forces at any time, through any channel. We look forward to supporting our growing blue-light customer base as these organizations modernize and improve their communications with the public.\u201d<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Following multiple customer wins and new projects with existing customers throughout the past year, Content Guru\u2019s storm Emergency Services Platform (ESP) is supporting an accelerating volume of critical interactions. <\/p>\n","protected":false},"featured_media":1451,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[52],"resource_topic":[],"resource_type":[47],"resource_folder":[75],"class_list":["post-2621","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-government","resource_type-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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