The Virtual Waiting Room
Smarter Call Queuing for Better Patient Outcomes
Connect patients to the right clinician faster, reduce wait times, and improve care quality.
The Virtual Waiting Room
The storm platform transform call queuing efficiency by connecting patients to the most appropriate clinician without delay. Information about patient symptoms and medical records is collected while patient queue, allowing clinicians to identify priority cases.
Our intelligent routing prioritises calls based on urgency, clinician availability, and the patient’s needs. This reduces unnecessary transfers, avoids call duplication, and ensures every patient gets the right support on their first contact.
Improved Patient Experiences
By eliminating failed interactions and reducing Average Handling Times, healthcare providers can see more patients in less time while improving the quality of service.
This means fewer bottlenecks, less stress on clinical teams, and a smoother experience for patients from start to finish.
Seamless Integration Across Healthcare Services
The storm platform is designed for mission-critical healthcare environments. It integrates seamlessly across services and regions, integrating with existing clinical and administrative systems.
This works to support real-time visibility of queues, resources, and patient journeys.
Data-Driven Operational Improvements
Through advanced analytics and reporting, the Virtual Waiting Room empowers commissioners can identify patterns in call demand, manage resources effectively, and make informed decisions to optimise operations.
The result is a more efficient service, improved patient satisfaction, and better clinical outcomes.
See storm Digital Care in Action
Our team has worked with NHS organisations across the UK to deliver safe, high-quality hospital-from-home care. Book a demo today and see how we can support your virtual care programme.