Supporting Urgent Care
We help NHS urgent care providers manage rising demand,
connect systems, and guide patients to the right care.
Call Queue Management for Urgent Care
Urgent care services require robust, highly available call management solutions that can scale instantly, adapt flexibly, and maintain continuity even under pressure.
We deliver call queue management solutions that let urgent care providers cut down caller wait times, triage effectively, and improve the caller experience.
Reducing Unnecessary A&E Visits
A&E departments are overwhelmed with avoidable visits. Our intelligent patient routing technology helps guide individuals to the most appropriate service, whether that’s urgent treatment centres or self-service.
By combining digital access with clinical triage and live availability data, we ease pressure on acute hospitals and help patients get faster, more appropriate care.
Breaking Down Access Barriers
Many patients are unsure where to look for urgent but non-emergency care. We help NHS services create intuitive, digital-first access points that guide patients clearly. This reduces call volumes, eliminates confusion, and ensures that no one is left behind.
Our omni-channel platforms enable consistent care access via phone, web, chat, and SMS, ensuring equity of access and ease of use.
Improving Patient Experiences
Improved efficiency means a better patient experience. With over two decades of experience in elevating customer satisfaction scores, we help urgent care services transform their patient experiences.
Through Natural Language Processing, we intelligently and accurately route calls, streamlining caller triage and ensuring the highest level of patient experience.
Improving Urgent Care
We work with Out-of-Hours teams, urgent care centres, and NHS providers across the UK to modernise access, and reduce pressure on frontline services.