Connected Care,
Connected Communications
Content Guru is transforming the development of
connected health and care communications.
Building the Future
Healthcare and Social Care are experiencing a transformative shift, embracing omni-channel communications cloud architecture; essential foundations for the AI-driven future.
Incorporating AI innovations, this future will re-imagine patient and client management, and the delivery of health and care across society.
Transforming Healthcare Communications
We’re transforming the development of connected health and care communications.
By integrating voice, text, video, webchat, and AI technologies, care providers and their patients become better connected. This empowers essential care, when and where it matters most.
We support intelligent call routing, connecting patients and clinicians seamlessly. Content Guru’s cloud communications solution, storm® is highly secure and highly reliable, and has been field-proven for healthcare.
Field Proven for Healthcare
The majority of the UK’s NHS 111 (non-emergency) contact centers run on Content Guru’s storm solution.
All of the UK’s emergency 999 ambulance calls pass through storm, making Content Guru the only cloud provider to support emergency services in Europe.
The storm Patient Relationship Management solution already supports urgent care for over 11 million people.
Data Orchestration
Patient data is often scattered across different systems, departments, and regions. The Data Orchestration Layer brings it all together, integrating with hundreds of existing EPRs, clinical systems, and data repositories.
Clinicians get access to a complete, up-to-date view of patient information, without having to log into multiple platforms or chase records across services.
Connected Care Made Easy
Improve Patient Experience – Effective care depends on seamless patient experience. Let your patients connect with you over any channel. Route them to the best available clinician first time, every time. Prioritize repeat callers and vulnerable patients.
Improve Clinician Experience – Care providers are under increasing pressure to do more with less. Empower your clinicians with patient data alongside every interaction. Unify your Electronic Patient Records to make data accessible across your organization.
Unrivalled Reliability and Security – We’re the only cloud communications provider trusted by blue-light emergency services. Boasting unrivalled 99.999%+ availability, and hosted on a private cloud from in-nation data centers, storm offers the highest level of data security.
Innovate with Connected Care – Our Data Orchestration solutions already support urgent care for over 11 million people.
World-Leading Security
We’ve achieved some of the world’s most rigorous cyber-security standards. From FedRAMP High (the US government’s most stringent security standard) to NHS-specific accreditations, our cloud solutions are the best protected on the market.
All our solutions are hosted by data centers within the UK, ensuring that user data never leaves national boundaries.
“storm delivers an amazing set of capabilities, which have transformed the way NHS 111 operates in London. We’re really excited to implement further capabilities through ”
“storm has allowed us to do all this and more. We’ve been able to improve the patient experience by tailoring to their needs and healthcare journey, while improving the experience of our healthcare advisors with storm’s easy-to-use interface, and by providing remote working options. Thanks to storm’s scalability, we have deployed it across all our services, including outof-hours, 111 clinical assessment services, dental triage and remote monitoring.”
“Having worked with Content Guru and used their storm platform for 5 years, we were confident they would be able to provide us with a solution. The team worked quickly to roll out video consultations for our clinicians, an easy-to-use application which is now widely utilized by our teams.”
The Future of Healthcare
Ask a question, and a member of our team will be in touch to discuss how our solutions can supercharge your Customer Experience.