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Serco employees 50,000 people across 35 countries, with a revenue of over $7 billion. It provides business process outsourcing.

Content Guru and NHS England, London Region are delighted to announce they have been shortlisted for Best Technology Partnership of the Year at the HSJ Partnership Awards, recognizing an outstanding dedication to improving healthcare and effective collaboration with the NHS.

The recognition highlights the success of the NHS 111 Patient Relationship Manager (PRM), a cutting-edge, cloud-based platform integrated with the national 111 telephony service. This solution, handling over 3 million calls annually, exemplifies the power of innovation in driving efficiency and improving care delivery across London’s Urgent and Emergency Care (UEC) services.

As a healthcare organization, your priority is providing the highest possible quality of care to the greatest number of people. You need solutions that make that possible, and these involve applying technology to traditionally analog processes to dramatically increase efficiency.

Following multiple customer wins and new projects with existing customers throughout the past year, Content Guru’s storm Emergency Services Platform (ESP) is supporting an accelerating volume of critical interactions.

The nature of healthcare is changing. Healthcare providers are under increasing pressure to deliver a higher quality of healthcare to a growing number of people. The future of effective care requires a new approach.

Read Content Guru’s whitepaper, and learn how the cloud contact center improves patient experience.

Content Guru, one of the world’s largest vendors of cloud contact center and Customer Experience (CX) technology, has today announced it has received the United States Federal Risk and Authorization Management Program’s (FedRAMP) In Process designation at the High Impact Level for its storm® cloud contact center solution.

Content Guru team members recently showed their support for Breast Cancer Now’s Breast Cancer Awareness “Wear it Pink” Day at Radius Court.

Content Guru and Sheffield City Council have together been shortlisted for the ‘Best Innovation in Customer Service’ category at the European Contact Centre & Customer Service Awards (ECCCSAs) 2023.

In the first half of 2023, Content Guru increased the number of councils in its customer base to cover an additional 2.5 million UK citizens, a growth of over 70%.

Content Guru team members recently showed their support and raised money for the Mental Health Foundation’s “Wear it Green” day